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Privacy Policy

This Privacy Policy explains how Pistolbet presents privacy information connected with the Pistolo casino and sportsbook service. It covers personal data collected from registered players and visitors. It also explains how data may be used, shared, stored, and protected.

Players may reach Pistolo through the Login page or use information provided through the App guide. The Pistolo casino login and Pistolo login process may involve personal, device, security, and account information. The Pistolo app and Pistolo Casino App may also process technical and usage information when players access the service on supported devices.

Who controls personal data

The operator of Pistolo acts as the controller of personal data processed during the relationship with players and visitors. It determines why personal information is processed and how that processing takes place. Data may also be handled together with a joint controller where applicable.

Questions concerning privacy or data protection rights can be sent to the Data Protection Officer at [email protected].

Personal data collected from players

Pistolo may collect information that players submit directly when opening or using an account. The exact information depends on the service being used and the legal requirements that apply.

  • Registration information may include an email address, date of birth, country, telephone number, gender, full name, social security number, postal code, and username.
  • IP address and location information may be received when an account is created or when the service is accessed.
  • Identity and due diligence information may include passport, identity card, driving licence, proof of address, social security information, bank identification details, financial records, and evidence of source of funds or source of wealth.
  • Payment information may include IBAN details, payment service information, Bank ID, CPR number, CPF number, and other details required to process deposits or withdrawals.

Identity and financial information may be used for age checks, identity verification, Know Your Customer procedures, Anti Money Laundering controls, fraud prevention, payment processing, and compliance with legal or regulatory duties.

Data collected automatically

Pistolo may receive technical information when a visitor or player uses its services. This may include the IP address, operating system version, browser information, device identifiers, and general location data.

Usage records may also show how a person interacts with Pistolo. Such records can include pages viewed, searches, links selected, advertising interactions, social sharing activity, session dates, session times, session duration, and navigation between pages.

Some information is collected through cookies and related tracking technologies. More details on privacy practices are also available through the Privacy Policy information provided by Pistolbet.

Information received from other sources

Pistolo may obtain personal information from external sources where this is required to provide services, verify information, manage risk, or meet legal duties.

  • Public and government databases may provide information used for verification or compliance.
  • Public internet sources, digital media, printed media, and social networks may contain information relevant to account checks.
  • Financial institutions, credit organisations, fraud prevention services, public authorities, and commercial databases may provide information for verification and investigation.
  • Information made public through linked services or social media accounts may also be reviewed where permitted.

Pistolo may also create reasonable inferences from collected information. For example, browsing activity and game selections may be used to identify interests or game preferences.

How personal data is used

Personal information may be processed for several operational, security, legal, and communication purposes.

  • To create, maintain, and provide player accounts and services.
  • To answer questions, requests, and support enquiries.
  • To investigate technical issues and improve products and services.
  • To identify, prevent, and manage fraud, abuse, harmful conduct, and illegal activity.
  • To conduct identity, age, Know Your Customer, and Anti Money Laundering checks.
  • To process deposits and withdrawals.
  • To handle disputes and cooperate with regulators or law enforcement authorities.
  • To comply with legal, regulatory, licensing, and security requirements.
  • To maintain service availability and protect systems, accounts, and intellectual property.
  • To provide newsletters, promotional communications, and personalised marketing where permitted.

Players reviewing a Bonus should read the relevant promotion rules before participating. Privacy processing connected with promotions can include account activity and eligibility information.

Legal grounds for processing

Personal data may be processed where a valid legal basis exists under applicable data protection law. More than one legal basis may apply to the same processing activity.

Processing may be required to perform a contract with the player, meet legal obligations, protect legitimate business interests, or act on consent where consent is required. Legal obligations can include requirements connected with responsible gambling, taxation, Anti Money Laundering controls, and regulatory reporting.

Legitimate interests may include fraud prevention, network and information security, service development, business management, and the protection of legal rights. Where consent is the basis for processing, the player may withdraw that consent through the available account or communication controls.

Cookies and tracking technologies

Pistolo uses cookies and similar technologies to support security, navigation, preferences, analytics, service performance, and marketing. These technologies can include cookies, pixels, web beacons, embedded scripts, logging tools, and location related technologies.

Cookies may collect information such as browser type, operating system, device details, pages viewed, time spent using services, language settings, location derived from an IP address, and interaction with emails where consent applies.

  • Essential cookies support core functions such as navigation and security.
  • Functional cookies remember choices such as language or region.
  • Performance cookies help measure visitor numbers and understand how services are used.
  • Targeting cookies can record visits, pages, and selected links for advertising and audience purposes.

Cookies may be placed directly by Pistolo or by third party partners whose services are integrated with Pistolo. Session cookies are removed when the browser session ends. Persistent cookies remain for the period assigned to them.

Players can manage cookies through browser controls. These controls may allow stored cookies to be deleted, new cookies to be rejected, or alerts to appear before a cookie is accepted. Restricting cookies can reduce access to certain functions.

Marketing and communication choices

Pistolo may use contact and account information to send marketing communications where permitted. Marketing may be delivered through channels such as email, SMS, telephone, direct messages, or push notifications.

Players can change their preferences through available account settings or follow an unsubscribe method included in marketing messages. Service messages that are required for account administration, security, or legal purposes may still be sent.

Contact information may be kept on a suppression list after a marketing opt out so that the preference can be respected in future campaigns.

Sharing personal data

Pistolo may share personal data with selected third parties where this is necessary for service delivery, legal compliance, security, payment processing, verification, or business operations.

  • Companies within the same corporate group.
  • Payment providers, banks, and financial institutions.
  • Identity verification and Know Your Customer providers.
  • Fraud prevention and Anti Money Laundering service providers.
  • Technology, hosting, security, analytics, marketing, and support providers.
  • Professional advisers such as legal advisers, accountants, auditors, insurers, and consultants.
  • Regulators, public authorities, law enforcement bodies, courts, and other authorised organisations where disclosure is legally required.
  • Parties involved in a merger, acquisition, sale, financing arrangement, restructuring, or other corporate transaction.

Service providers acting for Pistolo are expected to process personal information only for authorised purposes and to apply suitable confidentiality and security safeguards.

International data transfers

Personal data may be transferred to countries outside the European Economic Area when service providers or other authorised recipients operate in other jurisdictions.

Where required, Pistolo applies recognised safeguards for international transfers. These can include approved contractual protections or transfers to countries recognised as providing an adequate level of data protection.

Data retention

Pistolo keeps personal information only for as long as it is required for the purpose for which it was collected or for a period required by law.

Retention decisions may consider the type and sensitivity of the information, legal and regulatory requirements, possible risks from unauthorised access, and whether the purpose can be achieved through another method.

Player information may need to remain stored after an account is closed where records are required for taxation, Anti Money Laundering controls, fraud prevention, regulatory duties, legal claims, or dispute handling.

Player privacy rights

Depending on applicable law and the circumstances of the request, players may have several rights concerning their personal information.

  • The right to ask whether personal data is being processed and request access to that information.
  • The right to request correction of inaccurate or incomplete information.
  • The right to request deletion where continued processing is no longer legally justified.
  • The right to request restriction of certain processing activities.
  • The right to object to processing based on legitimate interests.
  • The right to object to direct marketing.
  • The right to request eligible information in a structured and machine readable format.
  • The right to ask for eligible information to be transferred to another controller.
  • The right to withdraw consent where processing depends on consent.
  • The right to raise a complaint with the relevant data protection authority.

Pistolo may request information needed to confirm identity before responding to a privacy rights request. Additional details may also be requested where they are needed to understand the scope of the request.

Automated decisions and profiling

Automated processing may be used for fraud prevention and Anti Money Laundering checks. Systems may review account activity, transaction patterns, and other risk indicators to identify potentially suspicious activity.

Profiling may also be used to understand player interests and preferences. Where automated processing produces a significant legal or similar effect and applicable law provides a right to challenge that outcome, the player may request human review and provide additional information.

Account security and personal responsibility

Players are responsible for keeping account credentials secure. Passwords should not be shared with another person. Players should also avoid sending sensitive personal information through insecure communication channels.

Security information for a Pistolo casino login should be protected carefully. Anyone who believes that a Pistolo login has been compromised should contact support without delay.

Age limits and responsible gambling

Pistolo services are intended only for people who meet the applicable legal gambling age. Services are not directed at children. Pistolo may perform age and identity checks before or during the use of an account.

Players can read further guidance through Responsible Gaming. The Pistol Casino service includes casino and sportsbook products, so players should also review the rules that apply to each activity.

Contact and privacy requests

Questions concerning personal data, privacy rights, or the handling of personal information can be sent to the Data Protection Officer at [email protected].

General account and service enquiries can be sent to [email protected]. Players may also use the available customer support channels presented by Pistolo.

Related Pistolbet information

Players can review Terms and Conditions for rules governing use of Pistolbet content and About us for information on the affiliate service. Access guides are available through Login and App, while current promotional information can be found through Bonus.

Pistolbet provides informational content on Pistolo, Pistolo casino, Pistolo casino login, Pistolo login, the Pistolo app, Pistol Casino, and the Pistolo Casino App. Players should review privacy, account, payment, and responsible gambling information before using casino or sportsbook services.