Pistolo Casino

These Terms and Conditions explain the rules that apply when a player uses Pistolo through Pistolbet. They cover account access, payments, withdrawals, bonuses, security checks, prohibited activity, complaints, and other important conditions. Players should also review the Privacy Policy, Responsible Gaming information, and the separate rules that apply to promotions and individual games.

The English version of the terms is the binding version. Continued use of Pistolo means that the player accepts the applicable rules. If special promotion terms conflict with general rules, the specific promotion conditions take priority.

1. Eligibility and access

• Players must be at least 18 years old and must also meet the legal gambling age that applies in their jurisdiction.
• Each player is responsible for checking whether online gambling is legal where they live or are physically located.
• If online gambling becomes prohibited or restricted in the player’s jurisdiction, the player must stop using the service and close the account.
• Certain countries and territories are excluded from registration and deposits. The list may be changed, so players are responsible for checking the current restrictions.
• Individual game providers may apply additional territorial limits to their software.

The restricted jurisdictions listed in the applicable Pistolo rules include Afghanistan, Armenia, Belarus, Bulgaria, China, Curaçao, Cyprus, Denmark, Estonia, Georgia, Iran, Iraq, Israel, Lithuania, Malta, Moldova, Romania, Russia, North Korea, the Netherlands, Sweden, Ukraine including Crimea, the United Kingdom, the United States, Cote d’Ivoire, and the Netherlands Antilles.

2. Account registration

A personal account is required to use the full range of Pistolo services. Registration details must be accurate, complete, and belong to the person creating the account.

• Only one account is permitted per person.
• The one-account rule also applies per household or address, phone number, email address, and IP address.
• A player must not create another account with different, false, or alternative details.
• A player must keep registration information current and report important changes.

Additional accounts may be treated as duplicate accounts. Activity completed through such accounts may be cancelled. Promotions may be removed, winnings may be voided, completed withdrawals may become repayable, and duplicate accounts may be permanently closed.

The same account rules apply whether a player reaches the service through Pistolo casino login pages, the main Pistolo login process, the Login guide, or mobile access described on the App page.

3. Login details and account security

Players must keep usernames, passwords, and other Pistolo login credentials confidential. Access made with valid account credentials may be treated as access by the registered account holder.

• Do not share login details with another person.
• Do not use another player’s credentials.
• Do not sell, purchase, assign, pledge, gift, or otherwise transfer an account.
• Rights connected with deposits, winnings, bets, balances, and claims must not be transferred to another person or entity.

A player is responsible for activity performed through the account when the correct credentials are used. Pistolo may reject responsibility for losses resulting from unauthorized use when access was made through the player’s login information.

4. Player warranties

By registering and using Pistolo casino services, the player confirms that the required conditions are met.

• The player acts only on their own behalf.
• The registration information provided is true and complete.
• The player understands that gambling can result in financial loss.
• Funds used for gambling are not derived from illegal activity.
• The player does not participate in collusion with another customer.
• Cards and other payment methods used for deposits belong to the player and are not stolen or lost property.
• The player has not registered another account or received funds through an account owned by another person.

Players should use gambling services responsibly. Guidance is available through Responsible Gaming.

5. Identity, age, and source of funds checks

Pistolo may request documents and information needed to verify identity, age, residence, payment ownership, account activity, or the source of deposited funds.

Requested material may include identification documents, proof of residence, payment statements, transaction histories, and evidence that a payment method belongs to the account holder.

• Checks may take place before or after a deposit.
• Checks may also be required before a withdrawal is released.
• Additional security procedures may include telephone verification, face verification, or other appropriate checks.
• Third-party identity, credit, and fraud prevention services may be used where permitted.
• Requested information must be supplied within 30 days.

When all required information has been supplied correctly, verification may be completed within minutes or under two hours. Further checks may be required where account activity or security circumstances need additional review. Payments may be held and account access may be suspended while required checks remain incomplete.

6. Deposits and account balance

Deposits may be processed by Pistolo, an available payment system, or a third party appointed to process financial transactions. Players must follow the rules of the selected payment provider.

The balance held in a Pistolo casino account is not a bank account. It does not receive interest and is not protected by banking insurance or another form of deposit guarantee.

• Players must use payment methods made available for their account.
• Payment methods should belong to the registered player.
• Payment processing may depend on the rules of the selected provider.
• Where possible, withdrawals are sent through the same method used for deposits.

7. Withdrawals

Withdrawal requests are subject to account checks, payment rules, security controls, and any valid bonus conditions that still apply to the balance.

Where the required account information is complete and no further review is necessary, eligible payouts may be processed within minutes or under two hours. Additional verification can be required before funds are released.

• The player may be asked to prove ownership of the payment method.
• The payment route used for the deposit may also be used for the withdrawal where available.
• A withdrawal may be delayed while required verification information remains outstanding.
• Transactions linked to duplicate accounts, prohibited activity, or invalid promotional play may be cancelled.

8. Bonuses and promotions

Bonuses, tournaments, advertising campaigns, and other promotions can have separate conditions. Those specific conditions form part of the rules accepted by the player.

If promotion rules conflict with the general conditions, the specific rules of that promotion take priority. Players should read the relevant conditions before accepting an offer through the Bonus page or directly through Pistolo.

• A bonus may have eligibility restrictions.
• Separate wagering, game, payment, or withdrawal rules may apply.
• Promotional participation through a duplicate account may be cancelled.
• Winnings connected with prohibited promotional activity may be voided.

9. Prohibited conduct

Pistolo may restrict or close accounts where there is a reasonable basis to believe that the rules have been broken. Prohibited conduct includes activity that compromises payment security, account integrity, fair play, or the rights of other customers.

• Creating or attempting to create duplicate accounts.
• Using false registration information.
• Accessing another person’s account.
• Transferring or purchasing an account.
• Using a payment method that does not belong to the player.
• Using funds obtained from illegal sources.
• Colluding directly or indirectly with another customer.
• Providing misleading information during identity or security checks.
• Attempting to avoid territorial restrictions.

Where a breach is identified, Pistolo may cancel transactions, remove promotions, void winnings, reverse affected withdrawals where permitted, suspend access, or permanently close the account.

10. Account closure and self-exclusion

A player may request account closure by contacting [email protected]. Under the stated account rules, normal closure is available when the account has no remaining positive or negative balance and no pending withdrawal request.

If a player asks to close an account while a positive balance or pending withdrawal remains, the applicable rules state that the remaining funds may be voided.

Players who want to stop gambling may also request self-exclusion by contacting [email protected]. A player is responsible for identifying any other accounts held with the operator and must not attempt to create new accounts after self-exclusion.

Further information on safer play and account restrictions is available on the Responsible Gaming page.

11. Suspension and refusal of service

Pistolo reserves the right to refuse a new registration or close an existing account. Account access may also be restricted while security, identity, payment, or compliance checks are completed.

The operator may withhold payments where requested verification has not been supplied. Failure to provide requested documents within the stated 30-day period may result in permanent account closure.

12. Game and service rules

Individual games can have their own rules. By playing a game, the player accepts the rules made available for that product. Separate conditions may also apply to casino games, live products, jackpots, sports betting, live betting, virtual sports, tournaments, and promotional features.

The Pistolo app experience and Pistolo Casino App access remain subject to the same account and security requirements as browser use. Mobile access does not create a separate player account. More information on mobile use is available through the App page.

13. Technical security

Pistolo provides game access through a protected network and uses technology designed to encrypt sensitive information. Players must still take reasonable steps to protect their own devices, passwords, and account credentials.

Pistol Casino services may depend on internet connections, payment providers, game suppliers, and other technical systems. Access to a particular service or payment method may therefore change where operational or regulatory requirements require it.

14. Liability

Players accept the financial risk connected with gambling. The operator does not guarantee that a player will win or recover money previously lost.

Each player is responsible for complying with local gambling laws, protecting account credentials, using payment methods they are entitled to use, and providing correct account information.

Pistolo may reject liability for losses caused by another person using the player’s valid credentials. The player also accepts responsibility for unauthorized activity where login information was not kept secure.

The operator does not accept responsibility for losses suffered on separate accounts that were not disclosed when a self-exclusion request was made.

15. Complaints

Players who want to challenge an account decision, transaction, bonus outcome, or other service matter should first provide clear details of the issue to customer support.

General account and service questions can be sent to [email protected]. Formal complaints can be sent to [email protected]. The message should include enough account and transaction information to allow the matter to be reviewed without sharing passwords or other secret login credentials.

Players should retain relevant payment records, correspondence, screenshots, and transaction details where they may help explain the complaint.

16. Changes to the rules

The applicable rules may be amended when legal, regulatory, operational, security, promotional, or service requirements change. Territorial restrictions may also be updated.

Players are responsible for reviewing the current conditions when using Pistolo. Continuing to use the service after updated conditions take effect means that the revised rules apply.

17. Related Pistolbet information

Pistolbet provides player-facing information on Pistolo casino and sportsbook access. Players can also use the Login guide for Pistolo casino login information, the App guide for the Pistolo app and Pistolo Casino App, the Bonus page for promotion information, and About us for information on Pistolbet.

Pistolbet maintains its own Privacy Policy and Terms and Conditions. These pages are separate from the contractual rules that govern a player’s Pistolo account.